FAQs

ELECTRONIC CIGARETTES

What Is An Electronic Cigarette?

An electronic cigarette consists of three parts; a battery, a tank and E-Liquid.

The battery unit usually has a lithium-ion battery to power your device, and is re-chargeable. They come either built in to your device or they are removable and can be replaced.

The tank holds your e-liquid in variable amounts and contains a heating element called an atomizer (head). This is powered by the battery and heats the eLiquid turning it into vapor as you inhale.

The eLiquid comes in a wide-range of flavors, made of both Propylene Glycol & Vegetable Glycerin, both food-grade substances that mix with the flavoring and your desired nicotine level.

For more information regarding each of these components refer to the corresponding section.

How Much Does It Cost?

The costs of electronic cigarettes vary depending on the type. Generally speaking Beginner Kits range from $30-$40, Intermediate Kits usually cost between $60-$80 and Advanced Kits costs $80+.

For routine maintenance you will only have to regularly replace the atomizer [coils heads] or if you are using rebuildable coils you will need to purchase the coils, wick, and heads to rebuild.

Atomizers or Coil Heads last approximately two weeks, depending on the frequency of use and the battery voltage. The higher the voltage the less the atomizers last.

Why Are There So Many Different Electronic Cigarettes?

Electronic Cigarettes vary in functions and come in all shapes and sizes. In addition, there are many electronic cigarette manufacturers on the market, with each having unique products.

ORDERING

How Do I Get Started?

We recommend you take a look at one of our many kits to get yourself started. We offer plenty of beginner level kits that come complete with everything you need to get yourself started.

What Are The Delivery Options?

Free Austrailia Delivery on all orders over $30 (second class delivery).

First Class, Next Day and International Signed delivery options also available.

The Item I want Is Out Of Stock, When Will It Be In?

We receive new stock shipments on a daily basis to maintain our inventory. If you find a product is out of stock check back in the next day, contact us for further questions.

What Is The Status Of My Order?

You can check the status of your order in your account on our website. Please note that you have to be registered to view this.

Once you place an order you will receive a confirmation order email, confirming the items ordered. Once your order is shipped, you will receive a confirmation email that your order has been sent.

What is the best starter kit?

For beginners we recommend “J/FOG 1453”

How Do I Cancel My Order?

If you wish to cancel your order, please give us a call on TBC. If cancelling your order by email, let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier – you can return the unused goods to us and you will be given a full refund (minus postage costs).

What Are Your Cut-Off Times?

Our cut-off time is 3pm. We ship orders Monday-Friday. Any orders received after 3pm Friday are shipped out on the following Monday.

Do You Offer Any Discounts—Special Offers?

We have various coupon codes that are offered by any of our affiliates for special offers and incredible discount prices on our products.

Why Is My Order Pending?

All payments are processed through PayPal, and per their policy it must go through a security review process. If anything suspicious is found about the transaction, PayPal holds the transaction. Normally, pending orders clear after a couple of hours, but if you are still having trouble please contact our customer support team.

Do You Have An Loyalty Rewards Program?

Yes, we have a Rewards program for our customers – please visit our rewards program page to discover more about our unbelievable rewards—available to all our loyal customers!

What Payment Methods Do You Accept?

All our payments are processed via PayPal. When you reach the payment stage of the order process you will have the option to either pay via your PayPal account or you can pay with a debit/credit card. PayPal processes the payment externally and no debit/credit card details are stored on our servers.

What Name Appears On My Bank Statement?

Austrailia Electronic Cigarette Ltd will be the name shown on your bank statement.

What Is The Cost Of Delivery?

Please see our delivery sections for information, but it depends on where you are located & which method of delivery you select during your checkout.

When Will I Receive My Order?

Orders in Australia take up to 5 business days to arrive except for Special Next Day orders. If your order has not arrived, please send us an email at support@simplyeliquid.com.au

For non-Austrailia orders, please allow up to 14 business days, as there may be delays in your countries custom border security. If your order still has not arrived, please contact us at support@simplyeliquid.com.au

Which Countries Do You Deliver To?

Simply E Liquid delivers to over one hundred countries worldwide.

When ordering from outside the Austrailia, please choose a tracked delivery service to monitor your deliveries status.

Although, we can deliver to wherever you are, please remember that every country has their own importation laws.

Therefore, if your items are held by your countries customs, it is the responsibility of the customer to resolve this.

If you are unsure about the importation laws in your country, contact us at our support email and we will be more than happy to assist you.

ELIQUIDS

What Ingredients Are In E-Liquid?

Propylene Glycol (PG)

– Propylene Glycol is a pharmaceutical grade substance used in combination with the nicotine and flavors to give you the throat hit feel.

Vegetable Glycerine (VG)

– Vegetable Glycerine helps to produce more vapor and holds more flavor. VG is thicker in consistency, and is favored by those who enjoy a lighter vape.

E-Liquid is also mixed with food grade flavoring to give it that unique taste, and can have a certain level of nicotine

Are these suitable for vegetarians?

Yes, all our products are food grade ingredients.

Why Does My E-Liquid Sometimes Change Color?

Some E-Liquids when they are exposed to air and light they sometimes change color this is perfectly normal. If the E-Liquid in your clearomizer turns into a dark brown/black color, you may need to change the atomizer head in the unit (coil heads).

How Long Does A 10ml Bottle Of E-Liquid Last?

On average, a 10ml bottle should last you approximately 5-7 days.